FAQ

• Lost, stolen, or discarded wallets • Normal cosmetic wear and tear (scratches, dents, discoloration) • Damage caused by misuse, neglect, accidents, or improper storage • Unauthorized repairs, modifications, or tampering (including opening the wallet)

Yes, any unauthorized tampering, opening, or altering of your Stanbury wallet will immediately void the warranty.

Each First Responder Wallet has a laser-engraved serial number. Orders for these wallets are shipped only to the assigned station or department, ensuring secure and authorized delivery.

No, our Lifetime Warranty is automatically included with every purchase. However, we recommend keeping your order details for faster claim processing.

If you don’t have the order number, provide the full name of the gift giver. Your wallet will still be covered, and we can verify authenticity with a photo.

Warranty claims are typically reviewed within 3-5 business days. This timeline may vary during high-demand periods or if additional information is needed.